Frequently Asked Questions (FAQ)

Mobilnova offers introductory answers to frequently asked questions about registration, activation and services of Mobilnova software. Click on a question below to view answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our contact our page.

Q - I have installed the registered version over the demo version and updated it as it was described in the "Installation Process". However, the video plays only for a couple of minutes and then it turns off. What should I do?

A - Please check if your TomTom ID and Serial Number are correct. You can do this in "About box" of the video converter. If they are correct and the problem still occurs, please, try to reencode and reinstall the video files. If this does not help, please, let us know and we will generate a new version for you.

Q - Unfortunately my TomTom device has been damaged and I have bought a new TomTom. What should I do? Can I transfer my license to my new TomTom?

A - You have a lifetime warranty. Please send us your Order ID, TomTom ID and Serial number of your new TomTom. You will receive get an update as soon as your data are updated.

Q - I've ordered the full software version of Mobilnova Media Center for my TomTom and it's said in the description that I was going to receive a link through email to download, but I still haven't received anything.

A - Your order is generated automatically; please check your spam folder. If you don't find any e-mail from us, please, let us know.

Q - I have made an order few days ago, paid via bank transfer and I didn't receive anything.

A - It seems you've made a mistake effecting the payment. Please, send us confirmation of your payment (print screen, statements from your account) and we'll generate a link for you immediately.

Q - Is it possible to play the video files at the same time as GPS navigates?

A - Simultaneous video playback and navigation is not possible. This is the technical limitation of the TomTom.

Q - I have to format the C disc, how do I reinstall this program? Is it ok just to install the upgrade (before you have to install the trial and than the registered version)

A - You have to install demo first. Registered version will complain if there is no demo installed

Q - Is the registration code bound to the Tomtom device code?

A - Yes, if you use registered version on another TomTom, it will switch to the demo mode.

Q - Does this registration key have an expiration date, bound to its version? When versions 3.x, 4.x (and so on) are released, will I have to buy another one?

A - At this moment all updates are free for registered customers.

Q - Do you support Unicode to correctly display Russian MP3 tags and filenames?

A - At this moment we do not support Unicode tags.

Q - Do you plan to support picture browsing functionality?

A - We will support photos in one of our next versions

Q - From some sources I've learned that you offer discounts. How can I confirm that I will get a discount?

A - The only thing you have to do is to type the name of the source in the "Promotion code" filed on our order page and you will get it.

Q - Why there is no more "Help" button on TomTom display menu after I have installed Media Center for TomTom with new TomTom firmware 7.16 or 7.13?

A - Please try to uninstall Media Center from your TomTom (Use our converter to do this) check if the "Help" button appears in the menu. If it appears try to install Media Center again. If you still have this problem, this is a bug in TomTom application. There is no solution and only a workaround. You need to install the Media Center onto the other empty SD card or with autostart after TomTom reboot. Please use our Media Center installation wizard that could be started by clicking the 'Install Media Software' button on 'Tools' page of the video converter.

Q - I downloaded a demo version of your software, but I've faced with the problems. Your software is saying that I do not have an updated software version on my TomTom. Tomtom is saying that I do. Your software can not detect my TomTom.

A - Please, try to download again our software, if it doesn't help - send us ttgo.bif file from the root directory of your TomTom device for the analysis.

Q - When I open Video Converter to convert a DVD, the quality parameters shows only 300 Kb/s and not 400 Kb/s, as in your site explanation.

A - Some models of TomTom are too slow to allow high bit rate playback, that is why we intentionally decreased the bit rate for such TomToms.

Q - Does your software support 7th generation of the firmware?

A - Yes our Media Center works with 7th generation of firmware. Just try the demo and you will see it yourself.

Q - Subtitles are not encoded

A - Check that subtitle file name is the same as video file name. DVD subtitles (.idx + .sub) are not supported directly. You have to convert them into .srt or .sub any other format.

Q - Video playback is jerky or choppy

A -

1. Use a faster SD-memory card. Older cards may have insufficient data throughput rates and can't keep up with the pace of the video. We recommend at least 20x speed (up to 3 MB per second read/write)

2. If you have a TomTom Classic you may experience less fluent video then on the later models. This is because the TomTom GO Classic has a slower processor

3. Reduce Bitrate parameter in Video converter and re-convert your videos. You can use Test mode conversion to quickly convert a small piece of your video and preview it on your TomTom device.

Q - I'm encoding videos with several audio tracks and several subtitles, but by default I'm getting English sound and English subtitles. Is it possible to select another language?

A - Yes, this is possible.

Please refer to the Subtitles chapter of the Manual

Note: the subtitles file should be named exactly the same as video file, but with .srt at the end instead of .avi